Refund & Return Policy

AdonPrint.com | Custom Print & Personalized Products Guarantee

1. Introduction & 100% Quality Commitment

At AdonPrint.com, every product is made-to-order and custom-manufactured specifically for you — including visiting cards, waterproof stickers, product labels, letterheads, packaging boxes, and personalized gifts. We take pride in delivering architectural-grade print accuracy and stand behind every single order with our customer satisfaction commitment.

2. When Are You Eligible For a Free Reprint or Refund?

You are eligible to request an immediate Free Reprint (Replacement) or a Full Refund in any of the following circumstances:

• Transit Damage: The package or product arrived crushed, torn, bent, or damaged during courier transit.
• Manufacturing or Material Defect: Incorrect paper grammage, poor cutting, faulty lamination, or binding defects.
• Printing Error: Significant color variation, blurry text, or alignment errors not present in your approved design file.
• Incorrect Item or Quantity: You received the wrong size, shape, material finish, or a shortage in ordered quantity.

3. Non-Refundable Scenarios (Custom Printing Standard)

Because custom-printed products cannot be restocked or resold to other customers, returns/refunds are NOT applicable in the following situations:

• Errors in artwork, spellings, typos, or phone numbers that were approved by the customer prior to printing.
• Low-resolution graphics (under 300 DPI) submitted by the customer that result in pixelation.
• Change of mind after the order has already entered the printing/production stage.
• Minor digital-to-print CMYK color variations inherent to industrial offset/digital printing presses.

4. How to Raise a Complaint (48-Hour Reporting Window)

If you notice any defect or issue with your order, please notify us within 48 hours of delivery:

1. WhatsApp Support (Fastest): Send your Order ID and 2–3 clear photos/unboxing video of the defect to +91 9211606433.
2. Email Support: Email us at care@adonprint.com or adonprint@gmail.com with your Order ID and photos.
3. Our quality inspection team will review your request and provide a resolution (reprint dispatch or refund approval) within 24 to 48 hours.

5. Refund Processing Timeline

Once a refund is approved by our quality team, the amount is automatically initiated back to your original source payment method (UPI, Debit Card, Credit Card, Net Banking, or Wallet) within 5 to 7 business days.

6. Our Preference: Free Express Reprint

As a custom printing factory, our goal is to ensure you have the perfect printed merchandise for your brand. If an error occurred on our end, we prioritize reprinting and express-dispatching your order at zero extra charge.

7. Customer Care Contact Details

Company: AdOn Print (Registered Factory)
WhatsApp / Phone Support: +91 9211606433 (Mon–Sat, 9:00 AM – 8:00 PM IST)
Customer Care Email: care@adonprint.com / adonprint@gmail.com
Official Website: www.adonprint.com
Factory Facility: Main Printing Hub, Delhi NCR, India