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Cancellation Policy

Last updated: April 14, 2026

AdonPrint.com | Custom & Personalized Orders

Introduction

Since all products on AdonPrint.com are custom-made to your specific design and requirements, cancellations are only possible within a limited window. Once production begins, materials are allocated and work is underway specifically for your order — making it difficult to cancel without incurring costs.

Cancellation Before Production

STAGE 1 — Within 1 Hour of Order Placement (Before Design Proof is Sent)

  • Full cancellation is allowed.
  • You will receive a 100% refund to your original payment method.
  • No questions asked.

STAGE 2 — After Design Proof is Sent But Before Your Approval

  • Cancellation is still possible.
  • A processing and design fee of up to 10% of the order value may be deducted.
  • The remaining amount will be refunded within 5 to 7 business days.

Cancellation During Production

STAGE 3 — After You Have Approved the Design / Proof

  • Cancellation is NOT possible.
  • Production has already begun at this stage and materials have been committed.
  • Please refer to our Refund Policy if you receive a defective or incorrect product.

After Dispatch

STAGE 4 — After Order Has Been Dispatched

  • Cancellation is NOT possible once the order is out for delivery.
  • If the product arrives damaged or defective, please refer to our Refund Policy.

How to Cancel

You can cancel your order using any of the following methods:

  • Log in to your account → Go to "My Orders" → Select the order → Click "Request Cancellation"
  • Email us immediately at adonprint@gmail.com with your Order ID and cancellation reason.
  • Call or WhatsApp us at our customer support number listed on the Contact Us page.

Bulk & Corporate Order Cancellations

For bulk orders valued above ₹5,000:

  • Cancellations must be communicated within 30 minutes of order placement.
  • Once raw materials have been procured or design work has commenced, partial charges will apply even within the cancellation window.

Design Changes (Not Cancellations)

If you want to make changes to your design — such as correcting a name, replacing a photo, or updating a phone number — this is NOT a cancellation. Please contact us at adonprint@gmail.com as early as possible with your Order ID and the changes needed. We will do our best to accommodate design changes before production begins.

Contact Us

Email: adonprint@gmail.com
Website: www.adonprint.com